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Books  »  economics and law  »  business  »  management and human resources
lean service. certification manual - Luis V. Socconini Perez Gomez
lean service. certification manual
  • ISBN: 978-84-17903-28-2
  • EAN: 9788417903282
  • Editorial: MARGE BOOKS
  • Collection: GESTIONA
  • Language: English
  • Edizio urtea: 2019
  • Format: RUSTIKA
  • Page count: 348
  • Size: 240x170

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Synopsis
We know that the services provided by any industry have increased costs between 30% and 80% due to different “wastes” in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more ef? cient process that results in high-quality services and improved productivity. Some of the benefits are: Significant improvement in the quality of the services provided by a company. Significant reduction in the time spent on service activities. Significant reduction in the cost of providing services. Increased competitiveness and profitability.

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