lean service. certification manual
- Autor: Luis V. Socconini Perez Gomez
- ISBN: 978-84-17903-28-2
- EAN: 9788417903282
- Editorial: MARGE BOOKS
- Colección: GESTIONA
- Idioma: Inglés
- Año de edición: 2019
- Formato: RUSTICA
- Número de páginas: 348
- Tamaño: 240x170
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Sinopsis
We know that the services provided by any industry have increased costs between 30% and 80% due to different wastes in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more ef? cient process that results in high-quality services and improved productivity. Some of the benefits are: Significant improvement in the quality of the services provided by a company. Significant reduction in the time spent on service activities. Significant reduction in the cost of providing services. Increased competitiveness and profitability.
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