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English For Customer Care (+multirom) - Aa. Vv.
English For Customer Care (+multirom)
  • ISBN: 978-0-19-457906-3
  • EAN: 9780194579063
  • Argitaletxea: OXFORD UNIVERSITY PRESS
  • Hizkuntza: Ingelesa
  • Edizio urtea: 2007
  • Neurria: 260x196x5

STOCKEAN Artikulua stock-ean. Artikulu hau eskuragarri dago elkar.eus gunean. Stock-ean dauden artikuluak 48 orduko epea (lan egunetan) amaitu aurretik ateratzen dira biltegitik. Entrega-epea aldatu egingo da bidalketa moduaren eta eskaera herriaren arabera.

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Sinopsia
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.

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ITZULKETA

  • Gehienez 15 egun (jasotzen denetik)
  • Itzulketa bideak: elkar liburu-dendetan, biltegira bidali (Portuetxe 88, 20.018 Donostia).
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